Refund Policy

What you buy

LipRap sells one-off video packs: Single Video for $6.99 or 3-Video Pack for $14.99. The exact price is shown before you go to the secure checkout. There is no subscription and nothing renews. Guest generation starts after confirmed payment.

A buy button is only shown while checkout is available. Choosing and previewing a photo never creates a charge.

Last updated: October 21, 2026

Failed requests

Confirmed generation failures restore your video opportunity or credits automatically. Each new order gets one retry, including a finished video withheld by safety checks. Photos rejected before generation do not use that retry: you can replace them up to three times. If compliant photos still cannot pass, contact us about that order; prohibited photos are not refundable. Unknown results are held for verification for up to 24 hours, then treated as failed if still unresolved. We do not automatically resubmit or refund cash. If your retry also fails, email us for a refund of that undelivered guest video. Account credits return to your balance instead of a cash refund.

Finished videos and unused packs

We don't promise a particular likeness. Finished videos are not refunded or remade because they look different, you are dissatisfied, or you change your mind. A completely unused pack is fully refundable within 7 days of purchase. Once any of the pack is used, it is not refundable; the remaining allowance stays available. These rules apply to new orders after this policy update; earlier orders keep the terms shown when purchased. Your statutory rights remain unaffected.

When to contact us

Email hello@liprap.com with your order number if:

• you were charged twice or the wrong amount (within 30 days);
• your retry also failed, or your video never arrived;
• you bought a pack and have not used any of it (within 7 days);
• you want your photos or videos deleted;
• you are thinking about disputing a charge with your bank. Contact us first; most issues are solved within 5 business days.

You do not need to contact us for the first confirmed render failure: the opportunity is restored automatically and you can retry once from the order page. A finished video that looks different from what you expected is not a failed render.

Cash refunds and statutory rights

Eligible cash refunds are handled manually through Stripe to the original payment method and normally arrive within 5–10 business days. Partial refunds preserve delivered videos and remove only the refunded unused allowance; a full refund cancels the order and its links. Do not send card details. This policy does not limit your statutory rights.